In face-to-face interactions the majority of the meaning we take from communication comes from body language, so creating and maintaining rapport with people is essential when you want to have influence.

We tend to fixate our attention on the explicit content of the communication ‘what was said’ and ignore the fact that the same sentence can have two completely different meanings as a result of ‘how it is said’.

Use your log-in to access this tutorial here and find out how to make your interactions more comfortable and agreeable.

Body language can help when you want to…

•   Create a non defensive atmosphere when delivering tricky feedback/information
•   Tell when what someone is saying isn’t what they are really thinking
•   Build relationships with new people more quickly
•   Share helpful information and messages with congruence