Whoever you are speaking to, most knee jerk reactions to your communication are a response to not what is said but how it is said. Direct communication loses impact as people react to how they feel about your communication, so adding a few words and inflections can make a dramatic difference to how your message is received.
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Softening can help when you want to:
- Put people at ease when you are saying something tricky
- Make it easier to offer suggestions and ask thought provoking questions to clients/customers/colleagues
- Interact with others in a natural way by keeping a conversational style when communicating
- Evoke curiosity with your team and put them at ease when leading a performance conversation
- Give yourself permission to be more direct when delegating tasks to your team
- Demonstrate authenticity and encourage openness by keeping a conversational style when communicating to senior stakeholders and project sponsors
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